Citi ThankYou® Rewards — Frequently Asked Questions

If you're looking for a credit card that offers a tremendous rewards program simply for making eligible everyday purchases, then our variety of Citi® credit cards with ThankYou® Rewards are just what you need. They provide cardmembers with access to ThankYou Rewards, our reward program where cardmembers can redeem ThankYou® Points for travel rewards, gift cards and more.

Read our responses below to find the answers to the most frequently asked questions about Citi's exciting ThankYou Rewards program offered under the Citi ThankYou Credit Card series.


ThankYou Points are earned on purchases by cardmembers who have a Citi credit card that participates in ThankYou Rewards. Points are redeemable for a wide variety of exciting rewards, including travel rewards and gift cards. Learn more about ThankYou Points.

ThankYou Points were designed to provide incredible rewards to eligible cardmembers. That’s why you can redeem ThankYou Points in a variety of ways ‐ including gift cards and travel rewards ‐ offering something for everyone, including:

  • The avid traveler
  • The gift card connoisseur
  • The online shopper

And more.

The process for redeeming your ThankYou Points is easy and straightforward. You can redeem your ThankYou Points online or by calling the ThankYou Service Center.

To redeem your ThankYou points online:

  1. Go to to view our entire rewards collection.
  2. Add what you want to your cart.
  3. From your cart, you can place your order.

To redeem your Points by phone:

  1. Call the ThankYou Service Center at 1-800-THANKYOU (1-800-842-6596). Outside the U.S., please call collect at 859-283-8016. TTY: Use 711 or Other Relay Service.
  2. Our hours of operation are Monday to Friday between 8 a.m. and 1 a.m. ET and Saturday and Sunday between 9 a.m. and 9 p.m. ET.

ThankYou Points values vary depending on your Citi® account and depending upon the reward for which points are redeemed. To learn more about the various redemption options please log in to

Travel Loyalty Program:

  • ALL – Accor Live Limitless
  • Aeromexico Club Premier
  • Avianca LifeMiles
  • Cathay Pacific
  • Choice Privileges®
  • Emirates Skywards
  • Etihad Guest
  • EVA Air Infinity MileageLands
  • Flying Blue Air France KLM
  • Qantas Frequent Flyer
  • Qatar Airways Privilege Club
  • Singapore Airlines KrisFlyer
  • Thai Airways Royal Orchid Plus
  • TrueBlue
  • Turkish Airlines Miles & Smiles
  • Virgin Atlantic Flying Club
  • Wyndham Rewards®

Retail Loyalty Program:

  • Shop Your Way®

Yes, you can use your ThankYou Points for hotels through the travel rewards feature on It's one of the exciting ways you can get rewarded for using your Citi account on everyday purchases.

ThankYou® members with an eligible Citi credit card can use ThankYou® Points at participating partners using Shop with Points. You may need to link your ThankYou and partner accounts. Depending on the partner, you can use points to cover the entire purchase, part of the purchase, or to get a statement credit.

The expiration status of your ThankYou® Points can be found by visiting and looking under “My Points Summary” in the “My Account” section. ThankYou Points are subject to expiration as disclosed in the Citi ThankYou Rewards Terms and Conditions found on

Yes, you can add your eligible Citi credit card to your Amazon account and use it to make a purchase at to automatically enroll in Shop with Points and activate the ability to use your points.

ThankYou Points can be redeemed for cash rewards. You can receive cash rewards as a statement credit to reduce the balance on your credit card, direct deposit or check by mail.


Disclosure: This article is for educational purposes. It is not intended to provide legal, investment, or financial advice and is not a substitute for professional advice. It does not indicate the availability of any Citi product or service. For advice about your specific circumstances, you should consult a qualified professional.

Additional Resources

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  • Learn how FICO® Scores are determined, why they matter and more.

  • Review financial terms & definitions to help you better understand credit & finances.