How to Book a Hotel

While most hotels won’t charge you for the room until the end of your stay if you book directly on their site, some may require a nonrefundable deposit within a certain timeframe, so don’t forget to read the fine print and make sure you understand the deposit and room cancellation policy. Remember, depending on the hotel, you may also be able to apply reward points to the total cost if you are a member of a credit card’s rewards program.

Through a travel portal

A travel portal can help you research a variety of hotel options within a specific geographical area, timeframe and price point. You’ll also be able to compare costs to find competitive pricing. Once you make your selection, you’ll enter similar personal and credit card information as listed above. Some travel sites, like the Citi Travel^® site, will also let you earn reward points if you use an eligible card to book through the portal.

Booking a hotel over the phone

You can almost always call a hotel directly to make your reservation. Call the front desk, and they’ll transfer you to a representative if you don’t have the booking department number.

When you contact the hotel directly, you can ask what kind of rooms and rates are available on your travel dates. You can also inquire about specific rooms if you’ve already looked at the hotel’s website. Just like booking online, you’ll need to provide personal and payment information to reserve a room.

Booking a hotel through a travel agency

A travel agency can be a great resource if you have a specific destination in mind but need additional help choosing a hotel that best meets your needs and budget. Travel agents will present you with a variety of options once they know what you are looking for. Then, they’ll make the booking on your behalf.

It’s important to note that travel agents typically charge a fee for their services, whereas you usually won’t incur additional service charges when you book a room on a hotel website, by phone or through a travel portal.

Should you make a flexible booking?

A flexible booking provides you with a more accommodating room cancellation policy. This means that you have the ability to cancel or modify your reservation for a longer period before your arrival without being charged.

Keep in mind that not all hotels allow flexible booking, and flexible rates are often slightly higher than the best available rate for a room, so you’re paying extra money for the ability to cancel or change your booking. The upside is that you have some built-in protection if your travel plans change. Consider your travel plans carefully when making a flexible booking, and always understand the terms of your booking before finalizing one.