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Utility Bill payment Service

Pay all your utility bills at no extra cost

Paying Bills from your Citibank Credit Card or Bank Account is simple as well as secure:

  • Call +971 4 311 4000 from anywhere in the world or log onto Citibank Online and just follow the simple payment instructions
  • Pay for your Etisalat and Du Bills - Landline, Fax, GSM, Wasel, E-vision, Al Shamil and Dial Up Internet Line
  • Pay for your Water & Electricity Bills - DEWA and SEWA
  • Say goobye to queues
  • Only with Citibank you can choose a channel to pay your utility bills…
    (please have your utility bills ready with you)
You can pay the following utility bills with your Citibank Credit Card or Bank account by signing on to Citibank Online.
  • Etisalat and Du (Post Paid, Landline, Fax, E-vision, Al Shamil and Dial Up Internet Line)
  • DEWA (Dubai Electricity & Water Authority)
  • SEWA (Sharjah Electricity & Water Authority)
  • Recharge your SALIK account
Now you can make Instant Utility Bill payments at NO EXTRA COST.
Please have your utility bill ready with you at the time of payment.
Step 1 : Sign on to Citibank Online with your User ID and Password.
Step 2 : Click on 'Transfers & Payments'.
Step 3 : Click on 'Add Payee' to register your utility bill account details. You need to do this registration only once.
Step 4 : Go to ‘Manage my Payees’ and select Utility Payee added.
Step 5 : Click on ‘Pay Now’ and make your payment.
Disclaimer :
Citibank Terms and Conditions apply, are subject to change, and are available upon request. For the current Terms and Conditions, please click_here. Citibank N.A. makes no warranties and assumes no liability or responsibility in respect to the products and services provided by partners. The benefits and services detailed hereof are subject to Terms and Conditions of each benefit, product or service. Citibank at its discretion may review, amend, extend, discontinue any of these benefits and/or services and/or modify applicable Terms and Conditions.
If you do not have a TPIN, access the main menu, press 1 for 'Balance/Transaction/Services'. Enter your Credit Card Number when the system prompts you to and press * to be connected to our Citiphone Officer who will assist you in the creation of TPIN.
The maximum rewards that Cardmembers can earn per month for using this service is:
  • 1000 Skywards Miles on Emirates-Citibank Ultima Credit Card or 1000 Citi Miles on PremierMiles Elite (World/ Infinite) Credit Card
  • 750 Skywards Miles on Emirates-Citibank Ultimate Credit Card or 750 Citi Miles on PremierMiles Signature/Platinum Credit Card or 3000 CitiDollars on Citi Life Infinite and Citi Life Platinum Credit Card
  • 500 Skywards Miles on Emirates-Citibank Gold and Silver Credit Cards or 500 Citi Miles on PremierMiles Titanium Credit Card or 2000 CitiDollars on Citi Life Titanium, Citi Life Gold and Citi Life Silver Credit Card
For the purpose of determining the CitiDollars or Skywards Miles or Citi Miles earned, the sum of the value of all bills paid by Citibank Credit Cardmembers on all their basic cards and their supplementary cards will be taken into account. The CitiDollars / Skywards Miles/ Citi Miles earned by Citibank Credit Cardmembers for a given month will be credited by the 10th of the next month. In case the Citibank Credit Cardmember has two basic cards, the card on which the Utility Bill Payment is higher for the given month will be credited with CitiDollars or Skywards Miles or Citi Miles earned as applicable. All offers are made available on a best-effort basis and at the sole discretion of Citibank N.A.