Cardholders & Administrators
Find Your Dedicated Service Number:
Argentina
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Cardholders:
International:
Program Administrators:
+54 (11) 4329-1500 or 08107771500
argentina.citiservice@citi.com
Tech Support and VCA Email:
VCA Telephone Option
Interactive voice response (IVR) option # 4
Local language: 8am to 8pm (Monday to Fridray)
English: 24/7
Australia
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Cardholders:
1800 629 644 (Within Australia)
+61 2 8225 0210 (Outside Australia)
Programme Administrators:
1800 508 384 (Within Australia)
+61 2 8225 0250 (Outside Australia)
Email (For Programme Administrators Only):
Austria / Österreich
Local:
International:
English: 24/7
German: 8am to 8pm (Monday to Friday)
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Belgium / Belgique / België
Local:
International:
English: 24/7
Dutch: 8am to 6pm (Monday to Friday)
French: 8am to 8pm (Monday to Friday)
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To learn more about CitiManager and for step-by-step video tutorials, click here
Brazil
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Cardholders:
+55 (11) 3004-9401 (main cities)
International:
+55 (11) 3004-9402 (SAC)
Programme Administrators:
atendimentocorporativo@citi.com
Tech Support and VCA Email:
VCA Telephone Option
Interactive voice response (IVR) option # 4
Local language: 8am to 8pm (Monday to Fridray)
English: 24/7
Bulgaria
Local:
International:
English: 24/7
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
China
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Cardholders:
400 920 6888 (Within China)
+86 21 2036-0300 (Outside China)
Programme Administrators:
400 821 2896 (Within China)
+86 21 2036-0308 (Outside China)
Email (For Programme Administrators Only):
Colombia
Cardholders:
Program Administrators:
Tech Support
English: 24/7
Costa Rica
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Cardholders:
Program Administrators:
Tech Support and VCA Email:
VCA Telephone Option
Interactive voice response (IVR) option # 4
Local language: 8am to 8pm (Monday to Fridray)
English: 24/7
Czech Republic / Česká republika
Corporate Cards, Purchasing Cards or One Card
Local:
International:
VISA Gold, Gold Business, Classic, Business Electron
English: 24/7
Czech: 8am to 6pm (Monday to Friday)
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Department of Defense (DOD)
Department of Defense Cardholder Servicing:
800-200-7056 (Toll-free)
757-852-9076 (Collect/Outside US)
Agency Program Coordinator (APC) Servicing:
866-670-6462 (Toll-free)
757-853-2467 (Collect/Outside US)
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To learn more about CitiManager and for step-by-step video tutorials, click here
Denmark / Danmark
Local:
International:
English: 24/7
Danish: 8am to 6pm (Monday to Friday)
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To learn more about CitiManager and for step-by-step video tutorials, click here
Dominican Republic
Cardholders:
Program Administrators:
Tech Support
English: 24/7
Egypt
Local:
International:
English: 24/7
Arabic: 8am to 6pm (Sunday to Thursday)
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
El Salvador
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Cardholders:
Program Administrators:
Tech Support and VCA Email:
VCA Telephone Option
Interactive voice response (IVR) option # 4
Local language: 8am to 8pm (Monday to Fridray)
English: 24/7
Finland / Suomi
Local:
International:
English: 24/7
Finnish: 8am to 6pm (Monday to Friday)
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To learn more about CitiManager and for step-by-step video tutorials, click here
France
Local:
International:
English: 24/7
French: 8am to 8pm (Monday to Friday)
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
Germany / Deutschland
Local:
International:
English: 24/7
German: 8am to 8pm (Monday to Friday)
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
Government Services Administration (GSA)
Cardholder Servicing:
1-800-790-7206 (Toll-free)
904-954-7850 (Collect)
Agency/Organization Program Coordinator (A/OPC) Servicing:
1-800-790-7206 (Toll-free)
1-904-954-7314 (Collect)
Cardholder FAQ and Program Administrator FAQ
Greece / Ελλάδα
Local:
International:
English: 24/7
Greek: 8am to 6pm (Monday to Friday)
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
Guatemala
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Cardholders:
Program Administrators:
Tech Support and VCA Email:
VCA Telephone Option
Interactive voice response (IVR) option # 4
Local language: 8am to 8pm (Monday to Fridray)
English: 24/7
Hong Kong
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Cardholders:
English: 800 938 759 (Within Hong Kong)
English: +852 3516 8235 (Outside Hong Kong)
Cantonese: 800 938 763 (Within Hong Kong)
Programme Administrators:
English: 800 905 435 (Within Hong Kong)
English: +852 2868 6611 (Outside Hong Kong)
Cantonese: 800 938 763 (Within Hong Kong)
Email (For Programme Administrators Only):
Hungary / Magyarország
Local:
International:
English: 24/7
Hungarian: 8am to 6pm (Monday to Friday)
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
India
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Cardholder Customer Service:
000 800 050 8767 (Within India)
Programme Administrators:
+6568042767 (Outside India)
PA Passcode: 87539247
Email (For Programme Administrators Only):
Indonesia
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Cardholders:
08001222273 (Within Indonesia)
Programme Administrators:
Email (For Programme Administrators Only):
Ireland
Local:
International:
English: 24/7
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
Israel
Local:
International:
English: 24/7
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
Italy / Italia
Local:
International:
English: 24/7
Italian: 8am to 8pm (Monday to Friday)
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
Japan
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Cardholders:
Card Applicants:
Programme Administrators:
Note:
These contacts are for cardholders and programme administrators of Commercial Cards issued by Citibank, N.A. Tokyo branch. If your card is issued by another branch, please select the branch (country) and find your contact detail.
Kazakhstan / Қазақстан
Local:
International:
English: 24/7
Kazakh: 9am to 6pm (Monday to Friday)
Russian: 24/7
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
Kenya
Local:
International:
English: 24/7
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
Korea
Cardholders:
English: 82 2 2004 1004
Korean: 82 2 1566 1000
Programme Administrators:
Email (For Programme Administrators Only):
Kuwait
Local:
International:
English: 24/7
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
Luxembourg
Local:
International:
English: 24/7
French: 8am to 8pm (Monday to Friday)
German: 8am to 8pm (Monday to Friday)
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
Malaysia
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Cardholders:
1800 82 2222 (Within Malaysia)
+603 2300 2222 (Outside Malaysia)
Programme Administrators:
1800 81 5328 (Within Malaysia)
+603 2383 2056 (Outside Malaysia)
Email (For Programme Administrators Only):
Mexico
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Cardholders:
Program Administrators:
Tech Support and VCA Email:
VCA Telephone Option
Interactive voice response (IVR) option # 4
Local language: 8am to 8pm (Monday to Fridray)
English: 24/7
Netherlands / Nederland
Local:
International:
English: 24/7
Dutch: 8am to 6pm (Monday to Friday)
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
New Zealand
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Cardholders:
0800 277 704 (Within New Zealand)
+64 9369 5870 (Outside New Zealand)
Programme Administrators:
0800 452 240 (Within New Zealand)
+64 9307 1993 (Outside New Zealand)
Email (For Programme Administrators Only):
Nigeria
Local:
International:
English: 24/7
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
Norway / Norge
Local:
International:
English: 24/7
Norwegian: 8am to 6pm (Monday to Friday)
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
Pakistan
Local:
International:
English: 24/7
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
Panama
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Cardholders:
Program Administrators:
Tech Support and VCA Email:
VCA Telephone Option
Interactive voice response (IVR) option # 4
Local language: 8am to 8pm (Monday to Fridray)
English: 24/7
Peru
Cardholders:
Program Administrators:
Tech Support
English: 24/7
Philippines
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Cardholders:
1800 10 894 7435 (Within Philippines)
+63 2 8894 7435 (Outside Philippines)
Programme Administrators:
1 800 1 114 2306 (Within Philippines)
+63 2 8894 7967 (Outside Philippines)
Email (For Programme Administrators Only):
Poland / Polska
Local:
International:
English: 24/7
Polish: 8am to 6pm (Monday to Friday)
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
Portugal
Local:
International:
English: 24/7
Portugese: 8am to 6pm (Monday to Friday)
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
Puerto Rico
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Cardholders:
Program Administrators:
Tech Support and VCA Email:
VCA Telephone Option
Interactive voice response (IVR) option # 4
Local language: 8am to 8pm (Monday to Fridray)
English: 24/7
Romania / România
Local:
International:
English: 24/7
Romanian: 8am to 6pm (Monday to Friday)
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
Russia / Россия
Local:
International:
English: 24/7
Russian: 24/7
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
Singapore
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Cardholders:
800 181 1070 (Within Singapore)
+65 6238 6367 (Outside Singapore)
Programme Administrators:
800 120 5569 (Within Singapore)
+65 6595 3828 (Outside Singapore)
Email (For Programme Administrators Only):
Slovakia / Slovenská
Local:
International:
English: 24/7
Slovak: 8am to 6pm (Monday to Friday)
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
South Africa
Local:
International:
English: 24/7
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
Spain / España
Local:
International:
English: 24/7
Spanish: 8am to 8pm (Monday to Friday)
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
Sweden / Sverige
Local:
International:
English: 24/7
Swedish: 8am to 6pm (Monday to Friday)
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
Switzerland / Schweiz / Suisse / Svizzera
Local:
International:
English: 24/7
French: 8am to 8pm (Monday to Friday)
German: 8am to 8pm (Monday to Friday)
Italian: 8am to 8pm (Monday to Friday)
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
Taiwan
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Cardholders:
0800 808 050 (Within Taiwan)
+886 2 2576 8050 (Outside Taiwan)
Programme Administrators:
0080 113 6210 (Within Taiwan)
+886 2 2576 2621 (Outside Taiwan)
Email (For Programme Administrators Only):
Thailand
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Cardholders:
Programme Administrators:
Email (For Programme Administrators Only):
Turkey / Türkiye
Local:
International:
English: 24/7
Turkish: 8am to 6pm (Monday to Friday)
To learn more about CitiManager and for step-by-step video tutorials, click here
Ukraine / Україна
Local:
International:
English: 24/7
Russian: 24/7
Ukrainian: 8am to 6pm (Monday to Friday)
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
United Arab Emirates
Local:
International:
English: 24/7
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
United Kingdom
Local:
International:
English: 24/7
Download the CitiManager® Mobile App from App Store or Google Play
To learn more about CitiManager and for step-by-step video tutorials, click here
USA
Local:
International:
English: 24/7
Vietnam
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Cardholders:
Programme Administrators:
For Program Administrators, please key in this 8 digit code (when the IVR prompts for a card number) 87539247
