Welcome to Citibank UAE Customer Service Centre

We are at your assistance seven days a week, round the clock. If you are looking for information about our products & services or wish to reach us, make a selection below to get started.


As part of our governing regulations, banks are required to maintain updated customer information. Please click here to share your latest Emirates ID data with us.

Online Banking

Sign on to Citibank Online and send us a secure message to ask about your account, send us a request, inquiry about a product or update your details.

Citibank Online


Call our 24-hours CitiPhone Banking Services on +971 4 311 4000 or our Citigold Services on +971 4 311 4653

Write to us

Enquiry Form Fill this form to enquire about our products and services or apply for any of our products.

Email Write in to us at uaeservice@citi.com for your query, request or feedback.

If your query has not been addressed to your satisfaction, please write to us at uaeclientexperience@citi.com

Collection Services

For collections related queries, call our Collections Desk on +971 4 352 7111 between 09:00 – 17:00 hours (Sunday to Thursday), or write to us at citibank.uae.service@citi.com