Welcome to Citibank UAE Customer Service Centre

We are at your assistance seven days a week, round the clock. If you are looking for information about our products & services or wish to reach us, make a selection below to get started.


As part of our governing regulations, banks are required to maintain updated customer information. Please click here to share your latest Emirates ID data with us.

Online Banking

Sign on to Citibank Online and send us a secure message to ask about your account, send us a request, inquiry about a product or update your details.

Citibank Online


Call our 24-hours CitiPhone Banking Services on +971 4 311 4000 or our Citigold Services on +971 4 311 4653

Write to us

Enquiry Form Fill this form to enquire about our products and services or apply for any of our products.

Email Write in to us at uaeservice@citi.com for your query, request or feedback. Please remember to include your full name and registered mobile number in your email so we can identify you correctly and contact you. Please note the weekend in the UAE is on Friday and Saturday. We will not be able to respond to your e-mails during this time.

Collection Services

For collections related queries, call our Collections Desk on +971 4 352 7111 between 09:00 – 17:00 hours (Sunday to Thursday), or write to us at citibank.uae.service@citi.com