CitiManager® Privacy and Cookie Policy

Our Approach to Privacy

Our goal is to maintain your trust and confidence when handling personal information about you.

Security of Personal Information

The security of personal information about you is our priority. We protect this information by maintaining physical, electronic and procedural safeguards that meet applicable law. We train our employees in the proper handling of personal information. When we use other companies to provide services for us, we require them to protect the confidentiality of personal information they receive.

Unfortunately, however, while we strive to protect your personal information, not everything is under our control and no data transmission over the internet can be guaranteed to be 100% secure. You must keep your password and other website registration information you hold secret. You should also control access to your SMS/email communications at all times.

Online Privacy and Cookies Policy

This Privacy and Cookies Policy describes how we may collect, use and share information you provide when you visit this website and receive our SMS/email communications. If you are a cardholder, it is supplemental to any information that has been provided to you in connection with the card, which will explain in more detail which Citi entities control and are responsible for the handling of your information.

In addition, if you reside in the European Economic Area, Switzerland or Jersey, please read the TTS EEA Commercial Cards Privacy Statement for more specific information regarding how Citibank processes your personal data:

By using your card and this website, you hereby consent to the processing of your data as described in this Privacy and Cookies Policy.

  1. What Information Do We Collect?
  2. How Do We Use the Information We Collect?
  3. Can You Control Your Information That’s Collected and Used Online?

1. What Information Do We Collect?

We collect the following information:

When you visit our site, we automatically collect the IP address of the device you use to connect to the Internet. In addition, we gather information such as what browser and which version of it you’re using, the type of operating system you have, your internet service provider and which site you came from. If you access this website via your mobile device, we may also collect information about your mobile provider and your mobile device. This information allows us to recognize when your device accesses our website and helps us provide an online experience that matches your device.

We may use cookies or other tracking technologies to do this. In some cases, we may not be able to provide the services unless the cookie or other technology is installed.

In addition to the information described above, we may also gather or process personal information such as your Registration ID and passcode, name, date of birth, employee ID number, email, mobile number, user name, password, helpdesk verification question and answer, contact details, language preference, global location. In the course of using this website, you may provide us with other personal information to the extent you wish to do so or that we may request from you to allow us to provide you with further information. You need to register with us in order to operate your account. If you choose to add details of an alternate user who can access your account, please make sure you have their permission before adding their name and contact details.


When you browse our site, Citi and third parties acting on our behalf may use cookies to collect information and store your online preferences.

Cookies are electronic browser files containing small amounts of information which are set on your device when you visit a website. Cookies are useful because they allow a website to recognise a user’s device. Most of the cookies used on the website are essential in order to enable you to access the website securely and to detect unauthorized access attempts.The following information may be placed in/ collected through these cookies:single sign on data and session ID (to remember your credentials in the course of your session); server affinity and authentication data (to establish and maintain the communication with the most appropriate servers); device fingerprinting information including IP address, operating system, browser data (to detect unauthorized access attempts).

We may use other cookies to remember choices you make (such as your language preference). It’s important to note that most of the cookies we use do not capture any information that can personally identify you and they cannot track your browsing activity on any other websites.

You can find more information about cookies, including how to see what cookies have been set and how to manage and delete them, by looking at Section 4 of this Online Privacy and Cookies Policy or by visiting the all about cookies website.

2. How Do We Use the Information We Collect?

Citi uses the information we collect about and from you to manage our business and to offer a high quality, personalized online experience on our site.

The information we collect allows us to:

  • Verify your identity when you access the services on this website
  • Communicate with you (including via email or SMS)
  • Investigate any complaints about the use of this website
  • Maintain security and confidentiality of data on this website, and
  • Provide services via this website.

We may also use the information we collect to administer and manage our business and meet legal, regulatory and compliance requirements (such as anti money laundering, regulatory reporting requirements and record maintenance). This may include disclosing your information to regulators, government authorities and other official bodies to the extent permitted under applicable data protection laws.

We may disclose your personal information to the company at whose request your card is issued (and/or if different, your employer), other companies within the Citigroup Inc. group of companies and to its or their service providers and agents for the above purposes. This will be done confidentially and only to the extent permitted under applicable data protection laws. In some countries, you may have the right to request a list of those entities that may have access to your personal information. For this information, please contact Customer Services using the telephone number shown on the back of your card.

Your personal information may be transferred to the recipients identified above for the above purposes which, given the international nature of our business, may be located in countries other than your own (such as the US and India), including countries which may not have laws protecting the use of your personal information which are as strong as the laws in your country. However, the security of your personal information is our priority and we maintain adequate safeguards (including the use of appropriate contracts) to protect it.

If we sell all or part of our business, or make a sale or transfer of assets, or are otherwise involved in a merger or business transfer, we may transfer your personal information to a third party as part of that transaction (and will seek your consent where required by applicable law).

We will not rent, sell or otherwise provide your personal information to third parties for their marketing purposes or use your personal information for any purpose other than as described herein.

3. Can You Control Your Information That’s Collected and Used Online?

You have the ability to control how your information is collected and used online.


We will need to send you statement alerts where this is part of the service. However, it is possible to amend some of the other email or SMS alerts you receive or to stop receiving certain messages from us. If you wish to amend your choices, you will need to amend your details through the website.


You can also control whether to accept cookies or not or remove existing cookies. If you decide to not accept cookies or remove existing cookies, some features and services on our site may not work properly.

If you would prefer, you can:

  • Change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it, or
  • Set your browser to remove existing cookies and/or automatically not accept any new cookies.

Please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Privacy Requests and Questions

To request a copy of the information we hold on you or if you have any other requests or questions about privacy or your rights (which may include, subject to applicable law, the right to correct, suppress and sometimes object to or delete certain information), please contact Customer Services using the telephone number shown on the back of your card. We may charge you a reasonable administration fee for providing you with a copy of such information, as permitted under applicable law. You can also access and/or change your website profile details by logging onto the website.

Please note that any personal information you provide to Citi will be retained by us in accordance with applicable law.

Effective Date and Notice of changes

This policy takes effect on 25 May 2018; it was last updated on January 2019. If we change it, we will post the new version to this website.

This website is managed by Citigroup Technology Inc and Citibank, N.A.

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