Citi Service Transforming the service experience

Citi Global Service Leveraging innovation to design the future of service. Citi is building a new, centralized system and single service platform that will provide fast, easy access to global information across channels, and real-time, end-to-end visibility into transaction data. Putting innovation to work for our clients, Citi is investing in data platforms and service technologies to reimagine the future of service. Deployment of omnichannel capabilities, digitization, automation, big data, natural language processing and machine learning will enhance business intelligence and reduce manual processes to save valuable time, while flexible service models will offer streamlined points of contact and support that is tailored to client needs. Citi’s multi-phase, integrated service transformation will accelerate and optimize workflows, and expedite inquiries—making it easier to do business with Citi, and freeing clients to spend more of their time and resources on achieving their business goals. Fast access Citi is building a single service platform that will provide fast, easy access to global information across channels Proactive service Providing a proactive advisory service experience will help clients achieve their strategic goals and grow their business. Empowering clients Citi’s redesigned service will accelerate the resolution of inquiries and empower clients with digital tools and access to real-time data.