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CITI TRAVEL

with

Booking.com

Introducing Citi Travel℠: Your New Go-To Booking Destination

Now you can plan your next great escape with the Citi Travel portal. With over a million hotels, around the clock customer service and customizable options right from your Citi Mobile® App, booking vacations is a breeze.

Citi Travel Portal Benefits

The Citi Travel portal offers perks to make your travel booking experience easier and more convenient.

Access to over 1.4 million hotel and resort options

Competitive prices when booking flights, hotels, cars and attractions

24/7 customer service support for your booking needs

Access to over 1.4 million hotel and resort options

Competitive prices when booking flights, hotels, cars and attractions

24/7 customer service support for your booking needs

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Citi Travel is powered by Rocket Travel Inc., part of the Booking Holings Group together with Booking.com

Citi Travel℠ Terms & Conditions

  • Citi Travel℠ portal The Citi Travel portal is powered by Rocket Travel Inc., part of the Booking Holdings Inc. group of companies together with Booking.com ("Rocket Travel Inc."). The terms and conditions included below are only some of the terms and conditions that apply to the Citi Travel site. You can find a complete list of travel terms and conditions on https://search.travel.citi.com/info/termsofuse.html.
    • Contacting the Citi Travel service center
      • Online. Travel bookings can be made through the Citi Travel site. All travel bookings require the use of a Citi eligible credit card.
      • Calling the Citi Travel service center. Travel bookings can also be made by calling the Citi Travel service center at 1-833-737-1288 (For TTY: Use 711 or other Relay Service). All travel bookings require the use of a Citi eligible credit card.
    • Confirmation. No Travel availability, or times of travel are confirmed until the tickets or travel documents have been issued.
  • Travel Overview. Travel includes airline tickets, hotel accommodations, rental cars, and attractions ("Travel"). Travel reservations can be made online or by calling the Citi Travel service center. All Travel is subject to availability and restrictions of the relevant Supplier. Travel may not be booked for minors traveling unaccompanied by an adult. Citi has the final authority on all decisions regarding Travel ticketing, pricing and availability and the interpretation of these Travel Terms and Conditions.
  • Travel Information. The cost of Travel is based on variable amounts. These amounts are based on a combination of factors including itinerary, and date and time of travel. The following guidelines apply to Travel:
    • Taxes, fees and surcharges that are collectible by Rocket Travel Inc. are subject to change without notice.
    • Airline, hotel, car rental, vacation, and attraction/excursion company participation may vary from market to market.
    • All bookings made by Rocket Travel Inc. shall comply with all applicable U.S. laws, rules and regulations including, without limitation, sanctions issued by the Office of Foreign Assets Control. Such sanctions may prevent Rocket Travel Inc. from offering travel to specific destinations or individuals. To assist Rocket Travel Inc. with its compliance with laws, rules and regulations, Rocket Travel Inc. may ask You for additional information. Any booking made, or in good faith believed to be made, in violation of U.S. law, will be cancelled by Rocket Travel Inc., in its sole discretion, with no liability to You other than to issue a refund, if permitted by law.
  • Transactions made through the Citi Travel portal. All transactions are NON REFUNDABLE and NON CHANGEABLE unless permitted by the terms disclosed at time of booking. You can find a complete list of travel terms and conditions on https://search.travel.citi.com/info/termsofuse.html. No shows are non-refundable and will result in a forfeiture of all payments made by You in connection with the reservation, without credit due.
    • A small number of air carriers may require Rocket Travel Inc. to confirm flight availability when booking. If there is any issue with availability, you will receive an email regarding the status of your booking.
  • Travel Changes by You. Changes to bookings are subject to the Supplier's policies, and the fees and conditions described in these terms and conditions. Any additional costs due to a permitted change are your responsibility and will be collected in U.S. dollars with a credit card in Your name. Any change, cancellation or additional collection fees imposed by the airline, hotel, car rental company, or activity provider are the responsibility of the traveler.
  • Travel Changes and Cancellations by the Supplier. Airline, hotel, car rental, and tour operator schedules, terms, points of service and fares are subject to change without notice by the Suppliers. Airline schedule changes, flight cancellations and interruptions, oversold flights, hotels, and attractions are outside of the control of Rocket Travel Inc. These situations must be remedied by the applicable travel Supplier and may be subject to Federal or State Regulations. If an airline declares bankruptcy, it is not obligated to carry You or to refund tickets issued before the bankruptcy. Rocket Travel Inc. is not allowed to refund tickets on airlines that have declared bankruptcy. Money given to Rocket Travel Inc. immediately becomes the property of the airline and Rocket Travel Inc. is required by law to comply with the airline's orders.
  • Liability Disclaimer. Rocket Travel Inc. acts only as an agent for the Supplier in regards to travel and the travel-related services, and assumes no liability for injury, damage, loss, accident, delay or irregularity which may be caused due to defects in the travel products, acts of God, war, riots, or by any company or person involved in carrying out travel arrangements. Rocket Travel Inc. reserves the right to accept minor adjustments to the booking confirmation provided by the Supplier, where applicable. In the event of the Supplier cancels a booking prior to departure, a full refund will constitute a full settlement of all liability. To the extent applicable, a passenger's ticket(s), when issued, or electronic reservation, shall constitute the sole contract between the Supplier and the purchaser and/or passenger, and Rocket Travel Inc. shall have no liability for any actions or omissions of the Supplier. Rocket Travel Inc. is not responsible for any changes initiated by the passenger after departure.
  • Seller of Travel Registration Numbers. Agoda International USA LLC, part of the Booking Holdings Inc. group of companies, and its relevant affiliates, including Rocket Travel Inc., facilitates the booking of the travel arrangements for You on behalf of the Citi Travel center. State Seller of Travel registration numbers (or equivalent) for Agoda International USA LLC in the states that require registration are: California (#2149788-50) (registration as a Seller of Travel does not constitute approval by California; Agoda International USA LLC is not a participant in the Travel Consumer Restitution Fund); Florida (#ST43421); Hawaii (#TAR-7458); and Washington (#604-161-566).
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