CitiService is an integrated customer inquiry line for after-sales service dedicated to giving you easy access to accurate answers in the shortest possible time. In today's environment, speed and accuracy are critical - we know you need the right answers, right away. With CitiService, you only need to call +973 17588555. One number will put you straight through to a CitiService Officer who will be able to handle all your customer service inquires on-line. If they can't give you an answer immediately, they will be able to tell you exactly when you can expect a response and update you regularly on your inquiry.

CitiService has been designed to show our commitment to achieve customer satisfaction. The concepts & principles of CitiService are to provide our corporate clientele one gateway into the bank for Investigations and Information regarding products that Citibank® N.A. offers.

CitiService is dedicated to you, bringing superior customer service to your fingertips. It's fast, efficient and we are ready to serve you right away.

What kind of inquiries will CitiService handle?

Citiservice handles only corporate enquires including:

When can I contact CitiService?

Corporate and Investment Banking CitiService is open for your inquiries & investigations from 08:30 to 17:30 from Sunday to Thursday.

How can I contact CitiService?

You can access CitiService by phone, fax, mail or e-mail via the following

What kind of products does CitiService cover?

CitiService covers all of your Corporate and Investment Banking customer service inquiries for the following products:

How long should I expect to wait for a response?

Straightforward requests for information, such as balance or statement inquiries, will be answered immediately. More complex requests, such as transactions & requests for action or investigations, will be answered within standardized time frames (As per the nature of the enquiry).