Citibank's Online Bill Payment Promise1

Bill Payment PromiseSent On Time, Every Time.
Online bill payments are sent within 24 hours of the date you specified or on the next business day. If we don't make a payment according to your instructions, we'll resolve any late fees or finance charges that you may incur.2

No hidden charges.
That's right—Citibank's online bill payment service is free no matter how many bills you pay and regardless of whether you make one-time or recurring payments.

Support 24/7.
Report a bill payment problem online and get a fast response. Or speak directly with Customer Service 24/7.


1Applies only to payments made from Citibank checking account(s).

2This assumes that you have properly completed the bill payment instructions. For example, you must schedule payments processed electronically at least two business days in advance; for payments processed by check, 5-7 business days notice is required. If you want to cancel an online bill payment, you must do so by 11:59 pm ET prior to the date the payment is scheduled to be made.

Further, we are not responsible for late fees, finance charges or any other type of charge you may incur if a bill payment cannot be sent due to any events beyond our control, such as insufficient funds being available in your checking account, an interruption in our online banking services or a natural disaster. In addition, please be aware that many government agencies do not accept electronic payments initiated from online banking websites. If you choose to submit online payments that are fulfilled via check to a government agency, we are not responsible for any fees you may incur as a result of a late delivery of a check through the postal system. Online bill payments can only be made to payees in the 50 states, Puerto Rico, Guam and the U.S. Virgin Islands. For other exceptions, please see your Client Agreement.