If you do not have Adobe Acrobat installed, you may download the free Adobe Acrobat Reader directly from Adobe.
Learn more about Citi and your new
Costco Anywhere Card.
Immediately once you have activated the card, which you can do at www.citi.com/CostcoSetup. You can use the new card anywhere Visa is accepted, including Costco. Please destroy your Costco card from American Express at this time because it is no longer valid.
Visit www.citi.com/CostcoSetup to register your account for online access, all you need to have is your card in hand. If you are the primary cardmember, you’ll be able to register for online access as well as make payments, set up AutoPay payments, manage your account online, download previous statements, request a credit limit increase, learn more about rewards and benefits and enroll in paperless communications.
Please note, as part of the recent conversion, it may take a few days for all recent transactions to post.
If you recently made your payment to American Express, please be advised it will post to your Citi account as of the day it was received by American Express. It may take a few days for your payment to post with Citi and therefore your balance may not be up to date. Your recent payment made to American Express may not appear on the View Scheduled Payments & History page, but future payments to Citi will.
As the primary cardmember, you can make a payment using the Citi Mobile® App or Citi® Online, just go to the Make a Payment button to make a one–time payment or enroll in AutoPay. You can also call the number on the back of your card to make a one-time payment over the phone using our automated system. All you need is your credit card, checking account and routing number.
You can also send Citi a payment by mail to either location:
West Coast: Citi Cards PO Box 78019 Phoenix, AZ 85062-8019
East Coast: Citi Cards PO Box 9001016 Louisville, KY 40290-1016
For express mail payments, please send to: Attention: Bankcard Payments Department, 6716 Grade Lane, Building 9, Suite 910, Louisville, KY 40213
We appreciate your patience, and Citi will not be assessing late fees on converted Costco accounts for payments due June 20–August 15, 2016.
Payment account information and any scheduled automatic payments weren’t transferred from your previous issuer – but, as the primary cardmember, you can easily set up AutoPay or schedule a future payment through Citi Mobile® App or Citi® Online. Once you have registered to access your account with Citi Online, just go to the Make a Payment button, then select ‘Manage AutoPay’ to setup AutoPay. All you need is your checking account and routing number.
Citi Online displays your Costco Cash Back Rewards as of your last statement, while you may have previously seen your rewards in real time. When your next statement closes, you will see all of your Cash Rewards earned up until that statement closing date. You can review how all of your Costco Cash Rewards were earned by visiting the rewards detail pages in Citi Online.
To add your Costco card to an existing user ID, please log in at Citi.com with your existing user ID, click on Account Management, under the Link Accounts section click on Link/Unlink Citi Credit Card.
Please note linking a business credit card account to a consumer credit card account is not available. To link a credit card account in which you are an authorized user, you will need a Secure Transaction Code (STC) from the primary cardmember. The primary cardmember can request this by logging into their Citi Online account and accessing the Manage Authorized User option from the Account Management section.
The consumer card is currently available to provision in Digital Wallets and we are actively working to allow the provisioning of the small business credit card into digital wallets.
To access statements issued prior to the conversion you have to log into your account in Citi Online. From your account home page click the Download Statement link then select the date(s) of statements you wish to request for download to your Statement and Communications center. Please note, your request will take 48–72 hours to fulfill.
Payment account information and any scheduled payments were not transferred from your previous issuer – but as the primary cardmember, you can easily schedule payments through Citi Mobile® App or Citi® Online. Once you have registered to access your account with Citi Online, just go to the Make a Payment button, all you need is your checking account and routing number.
You’ll need to provide your new card information to any merchants who automatically bill your card and your favorite online retailers where you’ve saved your card information. Note: If your Costco membership fees are set up for automatic payments with your Costco card from American Express, Costco will charge these automatic payments to your new Costco Anywhere Card.
If you received your statement from American Express, please send your payment to American Express. If you recently made your payment to American Express, please be advised it will post to your Citi account as of the day it was received by American Express. It may take a few days for your payment to post with Citi and therefore your balance may not be up to date.
If you received your statement from Citi, please send your payment to Citi. As the primary cardmember, you can make a payment using the Citi Mobile® App or Citi® Online, just go to the Make a Payment button to make a one–time payment or enroll in AutoPay. You can also call the number on the back of your card to make a one–time payment over the phone using our automated system. All you need is your credit card, checking account and routing number.
Any recent payment may not appear on the View Scheduled Payments & History page, but future payments to Citi will.
You can also send a payment by mail to either location:
West Coast: Citi Cards PO Box 78019 Phoenix, AZ 85062-8019
East Coast: Citi Cards PO Box 9001016 Louisville, KY 40290-1016
For express mail payments, please send to: Attention: Bankcard Payments Department, 6716 Grade Lane, Building 9, Suite 910, Louisville, KY 40213
We appreciate your patience, and Citi will not be assessing late fees on converted Costco accounts for payments due June 20–August 15, 2016.
Your Due Date will be the same or close to your current Payment Due Date. As the primary cardmember, you can also change your Payment Due Date on Citi® Online.
You’ll need to setup new Payment Alerts. You can also sign up to get email, text or push notifications through Citi Mobile® App or Citi® Online.
For Citi Online, go to ‘Account Management’, then ‘Manage Account Alerts’ to set up email or SMS alerts.
For Citi Mobile App, go to ‘Settings’, then ‘Notifications’ to set up push notifications.
You won’t lose any of the cash back rewards you’ve already earned from your Costco card from American Express. Any cash rewards earned on your previous card will automatically transfer to your new card after your current statement closes. Your February 2017 cash back rewards coupon from Citi will include cash back rewards earned on your Costco card from American Express during 2016 that were not previously distributed to you by American Express.
If your Costco card from American Express earned Membership Rewards® points, these points will not transfer to your new card. Contact American Express with any questions.
Citi Online displays your Costco cash back rewards as of your last statement, while you may have previously seen your rewards in real time. When your next statement closes, you will see all of your Cash Rewards earned up until that statement closing date.
Visit Citi® Online to register for online access and see your rewards details.
Yes. Worldwide Car Rental Insurance and Worldwide Travel Accident Insurance are included with your card. Go to citi.com/Costco to learn more about your benefits.
Yes. Damage & Theft Purchase Protection may cover you for repairs or refunds for items you purchased with your Costco Anywhere Card that are damaged or stolen within 120 days of purchase (90 days for New York residents). Go to citi.com/Costco to learn more about your benefits.
Go to citi.com/Costco to learn more about your benefits. You’ll receive your Guide to Protection Benefits in the mail shortly. It will include information about your coverage including who’s covered, what’s covered, what’s not covered and coverage amounts.
Yes.
If your Costco membership fees were set up for automatic payments with your Costco card from American Express. Costco will charge these automatic payments to your new Costco Anywhere Card.
Yes. If you previously had a spend limit for your Authorized Users, please note that you will need to create a new one. This can be done once you register your account on Citi® Online, go to the Account Management tab and select the Manage Authorized User link.
Yes, by calling the number on the back of your card. This will be a future enhancement online.
No. The new Costco Anywhere Card will have no annual fee with your paid Costco membership.
The return is based on the merchant’s policy and each merchant will determine how your return is applied to you.
Call Customer Service at the number on the back of your new Costco Anywhere Card.
Call Citi at (866) 241-8684 for consumer cards, (866) 242-2926 for business cards and (866) 210-0617 for TTY, to request a new card.
Earn cash back beginning June 20, 2016 when you make everyday purchases from your favorite merchants including restaurants and retailers.1
You can even use your 2015 monthly spending from last year to see what you would have earned.
Earn 4% cash back on eligible gas worldwide, including gas at Costco, for the first $7,000 per year and then 1% thereafter
3% cash back on restaurant and eligible travel purchases worldwide
2% cash back on all other purchases from Costco and Costco.com
1% cash back on all other purchases
This is for illustrative purposes only and is based on estimates you provide.
Cash back is provided annually as a Rewards Coupon redeemable for cash back or merchandise at U.S. Costco Warehouses, including those in Puerto Rico. The coupon will be included in your February billing statement and expires on December 31st of the year issued.
1Additional Information about the Costco Cash Rewards Program.
Learn more about being a Citi cardmember.
Because the Costco Anywhere Card is a Visa card it can be used to earn cash back at millions of locations worldwide, everywhere Visa is accepted.
Your Costco Anywhere Card also serves as your Costco membership card (membership card on back of credit card) so no need to carry two separate cards.
Gets you special access to purchase tickets to the latest concerts, sporting events and more.
Extends the manufacturer’s warranty so you can feel more confident when you make purchases with your Citi card and/or your Costco Rewards coupon.
Shop with more confidence — Damage & Theft Purchase Protection may cover you for repairs or a refund if purchases made with your Citi card and/or your Costco Rewards coupon are damaged or stolen within 120 days of purchase (90 days for New York residents).
Be more confident at the rental car counter — you may be covered against theft or damage to a rental car when you pay for your rental with your Citi card and decline the rental company’s collision loss/damage insurance.
Additional Business Card Benefit
Business cardholders with activated cards may enroll their cards for free at the Visa SavingsEdge website. Enrolled cardholders receive automatic savings* on qualifying purchases at participating merchants†.
Certain terms and conditions apply. Please refer to your Guide to Protection Benefits, which you will receive by the end of June, to learn more about coverage details.
* Discounts provided as credits on future account statements.
†Visa SavingsEdge is an automated discount program offered by Visa U.S.A. Inc. to eligible businesses and their authorized cardholders that hold an eligible Visa Business card and whose enrollment in the program is accepted by Visa. Under the program, cardholders can receive discounts from participating merchants each time the cardholder uses an enrolled Visa Business card to make qualifying purchases of goods or services pursuant to an active discount offered by the merchant and that transaction is processed or submitted through the Visa payment system (a "Qualifying Purchase"). Visa may modify, restrict, limit or change the program in any way and at any time. Visa reserves the right at any time to cancel the program. Visa also reserves the right to suspend or cancel any cardholder's participation in the program. Enrolled cardholders will only receive discounts for qualifying purchases that are in full compliance with the terms of the applicable discount offer. Discount offers may be subject to additional terms and conditions. Discount offers may be removed from the program at any time and are subject to availability. Discount offers are also subject to any applicable law or regulation that may restrict or prohibit certain sales. Discounts will not appear on a cardholder’s receipt at the point of sale. Discounts are provided in the form of credits posted to the cardholder’s applicable Visa Business card account. Please visit www.visasavingsedge.com for complete details on the program, including the program terms and conditions. ©2016 Visa. All rights reserved.
