CITI TRANSACTION SERVICES
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Welcome to

Citi's Online Academy

Citi's Online Academy offers you the "anytime, anywhere" convenience of the Internet to access and participate in an array of educational webinars. These programs will help keep you up-to-date with both today's quickly-changing environment and our latest solutions and offerings. Online Academy sessions are led by Citi "professors" and industry experts and conducted in an intuitive, interactive format that encourages the exchange of information and ideas among participants.

If you have a question for one of our "professors", a topic you would like to suggest, or would like to be added to our webinar communications list, please contact us.

New and Upcoming Programs

Best Practices for ERP Integration in a Changing Environment

Today’s corporate systems and technologies are evolving more rapidly than ever. Changing regulations further muddy the waters while the pressure to optimize and leverage bank integration solutions for improved efficiencies and cost savings continues to grow. Although challenging, several options for achieving these goals are available.

Join Citi’s experts as they discuss:

  • The latest product enhancements seen in the marketplace
  • New innovative solutions for ERP integration
  • Case studies that demonstrate creative ways to manage the ERP integration challenge

When:
Wednesday, May 16, 2012
3:00 p.m. GMT / 10:00 a.m. EDT

Speakers:
Rene Schuurman, Global Product Manager, Connectivity Services

Bobby Carney, Global Head of Connectivity and Integration

Register here

Boosting Automated Cash Application Performance

Many corporates have significant potential to improve their cash application processes through an efficient, integrated reconciliation solution, thereby gaining more from their SSC setup. The primary tangible benefit of optimized cash application is saving costs. This is achieved by reducing the manual effort for post-processing, and consolidating data automatically from different ERPs and bank accounts. Reducing the time to post funds against outstanding customer invoices frees up customer credit lines and allows for sales to sign more business, supporting their companies’ competitive position.

Please join Citi Transaction Services’ Receivables and Channel Services specialists together with Hanse Orga as they present their exclusive session, "Boosting Automated Cash Application Performance." The session will cover the following topics:

  • Best practices and tools to automate and improve cash application
  • Optimizing manual post processing
  • Case Study from Honeywell
  • How to put together a business case for cash application

We are also delighted to have Honeywell as co-presenters to discuss some of the reconciliation challenges they had in their operation and their experience with Hanse Orga’s product Autobank® for SAP®.

There will be an opportunity for a Q&A session towards the end of the webinar.

When:
Wednesday, May 23, 2012
3:00 p.m. GMT / 10:00 a.m. EDT

Speakers:
Basak Toprak, EMEA Head of Receivables and Channel Services Market Management

Frank Gastl, Managing Director, Hanse Orga

Register here

Global

Overview of CREATE Research –
Part 1 of 3

Please check back soon...

for an updated schedule or stay informed by
signing up for our Online Academy Newsletter.

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Recent Programs



The Pharmaceutical & Healthcare Industry in Latin America

The Pharmaceutical and Healthcare industry in Latin America is growing at a rapid pace, with Healthcare sales expected to grow 36% to 2015. The competitive landscape of the industry is changing significantly, with mergers and acquisitions consolidating key local players, imports replacing local Pharma manufacturing, population demographics changing consumer demands patterns, and new regulations affecting market dynamics.

When:
Wednesday, May 16, 2012
11:00 a.m. EDT/ 4:00 p.m. BST

Speakers:
Oscar Mazza, Consumer and Healthcare Industry Head, Latin America Region, Citi Transaction Services

Jamie Davies, Pharmaceutical and Healthcare Global Head, Business Monitor International

Presentations/Replay

Electronic Bank Account Management (eBAM) – From a vision to reality

Achieving operational efficiencies and improving controls around the account management process is increasingly becoming a core topic and a requirement of large corporates with Shared Service Centres. Standardisation of the technology, process and security provide the opportunity to remove complexity and cost. This webinar considers the current status and future developments in eBAM, covering the following topics:

  • Current status of eBAM and uptake in the market
  • Comparison of proprietary bank solutions and XML multibank solutions
  • The SWIFT EBAM Central Utility (ECU) update and future for eBAM XML
  • Case studies from Citi clients using eBAM

Special session for clients in Europe, the Middle East and Africa.

When:
Wednesday, 11 April, 2012
9:00 a.m. EST

Speakers:
Carlo Palmers, Corporate Market Solution Manager, SWIFT

Emma Jackson, eBAM and Identity Services EMEA, Citi Transaction Services, Citi

Challenges in Supply Chain: The art of credit risk and role of the Treasurer

Supply Chain has always been the prerogative of procurement, production managers, sales, and finance (AR/AP) teams. With the macro-economic headwinds, the counterparty risks in the supply chain have become increasingly important to global multinational companies. Liquidity for smaller firms in the supply chain continues to be tight, and expensive. Given the above challenges, the Treasurer brings unique skills within the organization that help mitigate these risks. Some of those risks could be mitigated through the intelligent use of financing solutions. For example, Treasurer's appreciation of credit risk could help the company to monitor the strength of suppliers whose potential failure could cause supply chain disruption.

In this session, we will review Supply Chain dynamics, and discuss how some Corporates have set up cross functional teams to successfully deploy solutions to mitigate such risks and achieve working capital efficiencies.

When:
Thursday, 22nd March 2012
1 hour online session
2:30pm - 3:30pm Hong Kong/Singapore time

Speakers:
Rajiv K Rajendra, CEO of Aktrea Capital, Provider of Advisory, Knowledge, and Treasury Solutions

Gourang Shah, Head, Treasury Advisory Group, Citi

Parvaiz Dalal, Head, Structured Trade Asean, Citi

United States Postal Service Changes Affecting Receivables

The United States Postal Service (USPS) is currently undergoing a review of several changes to their organization which may impact your receivables business. The United States Postal Service (USPS) is currently undergoing a review of several changes to their organization which may impact your receivables business. Citi is diligently monitoring the situation and working to ensure that any impact can be reasonably managed or minimized.

We would like to extend you the opportunity to join Citi and industry specialist Phoenix-Hecht for an informational session regarding the USPS changes and the potential effects to your lockbox processes. During this session Citi's Ron Tauscher, NA Receivables Market Manager, and industry expert Lex Litton, Senior Vice President at Phoenix Hecht will provide an in-depth discussion regarding the current proposed USPS changes and how Citi has prepared to continue to support our clients in this dynamic environment.

Proposed changes include:

  • Changes to processing and delivery time for first-class mail
  • Closing of several USPS hubs and processing facilities
  • Potential elimination of Saturday mail

When:
Tuesday, March 27, 2012
11:00 a.m. EST

Defining World-Class Cash Management: Part I

In collaboration with Citi's Treasury Diagnostics program, The NeuGroup's Global Cash and Banking Group, a collection of 25 Fortune 500 senior treasury practitioners from a variety of industries, conducted a year-long project to identify core treasury and cash management principles designed to guide any treasury department aspiring to become world-class.

The team surveyed industry stakeholders on a wide range of cash management topics. The result is a series of principles, developed by corporate practitioners, across core treasury operations and cash management categories. These will aid companies in defining what a world-class treasury operation looks like and help them determine when they have achieved their goals.

When:
Thursday, March 29, 2012
11:00 am EDT/ 4:00 pm BST

Speakers:
Ron Chakravarti, Head, Global Liquidity & Investments Solutions Management

Bryan Richardson, Senior Director – Peer Knowledge Exchange, NeuGroup

Top Priorities for Treasury in 2012: Key Treasury Concerns Drive Focus Toward Best-in-Class

With financial markets in turmoil, liquidity and funding risk is shaping treasury priorities. While the economic and financial outlook is more opaque than usual, what is clear is that Treasurers should continue to be vigilant about cash flow, counterparty relationships, funding options, and risk mitigation to help lead their companies through 2012. This is a year to continue making the case for change and improvement, and to be prepared to play offense or defense as the situation evolves.

Please join us for this session as we review top priorities for treasury as identified through Citi's client advisory work, feedback from colleagues around Citi's worldwide platform, and Citi's global research programs.

When:
February 28, 2012
10:00 a.m. New York | 15:00 London | 23:00 Hong Kong

Speakers:
Ron Chakravarti, Head, Global Liquidity & Investments Solutions Management

Declan McGivern, Head, Global Treasury Advisory

The Risks of Commodity-Related Letter of Credit Transactions

The global demand for commodities – oil, copper, wheat, corn, cotton, etc. – has never been stronger, driven by both developed countries and the emerging markets. The pricing of these commodities is influenced not only by demand but also by natural disasters, domestic and international politics, and various regulations. As the value of world trade in commodities reached historic levels, letters of credit remain an important method for buying and selling such goods.

Please join Citi’s Trade experts as they discuss The Risks of Commodity-Related Letter of Credit Transactions. During this session Citi’s specialists will cover:

  • The most common types of commodities purchased under letters of credit
  • The usage of both commercial and Standby L/Cs
  • Applicable regulations, compliance concerns and DocDex decisions
  • Sample transaction wording

This session should prove valuable to Trade Services professionals and to Risk and Relationship staff dealing with commodity transactions.

When:
Asia Session: Wednesday, February 22 at 1:00 p.m. HKT
EMEA/Americas Session: Wednesday, February 22 at 11:00 a.m. EST / 4:00 p.m. GMT

Evolving Payments and Collections Strategies in the C2B and B2B Space

Due to popular demand, Citi is delighted to provide a rare opportunity to revisit one of this conference season's most attended and talked about presentations. If you were unable to attend this session at the 2011 AFP Conference, please join us as we revisit Evolving Payments and Collections Strategies in the C2B and B2B Space.

The behaviors of consumers and businesses are shifting rapidly to a wide array of electronic payment methods. Corporations should carefully consider the impacts of these evolving trends in consumer and business payment habits and integrate end-to-end solutions. Businesses must be able to support the infrastructure needed to facilitate new types of commerce. Join Citi's experts as they explore the impact of the challenges and trends in the C2B and B2B space. This session will examine trends, best practices and provide a framework for overall working capital and efficiency optimization. We will discuss the different ways companies can leverage the shifts in the market and the strategies that can be utilized to maximize business benefits.

When:
Tuesday, February 7, 2012
Time: 11:00 a.m. - 12:00 p.m. EST

Speakers:
Alberto Casas - Head, North America Receivables Market Management

Perry LeBlanc - Head, North America Domestic Payments Market Management for Corporates

From Fragmented to Integrated Cash Application

Please join Citi's Receivables specialists and partner Hanse Orga as they present their exclusive session, From Fragmented to Integrated Cash Application. Achieving end to end efficiency in working capital management requires a move beyond Straight Through Processing to Straight Through Reconciliation.

  • best practices to automate and improve clients' cash application
  • manual post processing
  • and visibility into reconciliation reporting

When:
Tuesday, December 6, 2011
Time 3:00 pm GMT / 10:00 am EST

Speakers:
Karin Flinspach
from Citi

Frank Gastl
from Hanse Orga

The Evolving Treasury Environment: Opportunities for Efficiency

In today’s evolving world, it is becoming necessary for treasuries to streamline the accounts receivable process, reduce costs using automated processing, expedite dispute resolution, and enhance customer service. Businesses must adapt or risk getting stuck behind the curve. Fortunately, there are opportunities for you to capitalize on these market trends. Through CitiConnect, payments can be sent through a single file of payment instructions that handles any combination of domestic, cross-border, SEPA and FX transaction types. Receivables information from multiple payment systems and locations can be delivered electronically for faster application of remittance details to your company’s internal systems. Finally, the wide range of connectivity, security, and format options available to you through CitiConnect provide you with a tailored, cost efficient solution for transmission and receipt of files from anywhere in the world.

Join Citi Experts as they discuss:

Trends and Changes in the Market
Market Interest in different alternatives Services and the opportunities available for your busines

When:
Thursday November 3, 2011
Time 9:00 am - 10:00 am EDT

Speakers:
Rene Schuurman
Global Product Manager Connectivity Services
Citi Transaction Services

Dimitry Simakov
EMEA Product Manager Connectivity Services
Citi Transaction Services

Richard Stumm
Global Product Manager Electronic Markets
Citi Transaction Services

Effective Global Liquidity Management & Forecasting: Making the most of Technology, People and Processes

A well-designed global liquidity management and forecasting process is a critical component of any global treasury operation. But what tools can you use to become more efficient in, for example, visibility over your global cash positions and exposures, cash flow dynamics or coordinating liquidity management? How does that efficiency look, and once achieved, what do you do next to progress towards your end goals and justify the effort?

In this session we discuss how you can apply technology to support your people and processes and accelerate achievement of your treasury goals.

When:
Tuesday Oct 18, 2011
Time 11am EDT; 4pm BST

Speakers:
Cindy Gerhard - Global Product Management Head
Liquidity &Investments

Michael Botek - Global Market Management
Liquidity Management

Kuwait Stock Exchange: New Changes and Implementations

The Kuwait Stock Exchange signed an agreement with NASAQ OMX in October 2009 to implement a revolutionary new platform called X-Stream. This new system has been in implementation for the past 3 years and was officially launched on 13th May 2012.

The new system will facilitate the advancement of the Kuwaiti Market and bring the KSE closer to its goal of creating depth in the market, as well as increasing market efficiency and transparency. Along with the launch of X-Stream, the KSE will be reclassifying market sectors as well as introduce a new index called the Kuwait 15 Index.

Citi hosted a webinar where they discussed the changes that this new system will bring and its impact on the Kuwaiti market.

Please listen to the replay of the webinar or view the presentation material.

When:
Americas & Europe Thursday, 17 May 2012
Time:
Time: 14.00 (London, BST) / 09.00 (New York, EST)

Speakers:
Fahad Al Saif, Securities Country Manager and Public Sector Head, Kuwait

Introduction of Electronic Voting and New Proxy Process in Turkey

Turkey will have an important market change as of 1 July 2012 where the Central Registry Agency (CRA) will provide an electronic environment to the issuer companies and to their shareholders for their general assembly meetings. Furthermore, the CRA is working on enhancing the current proxy process by implementing key changes regarding share blockage, documentation procedures and partial voting.

Citi Turkey co-hosted a webinar with the CRA on the changes and covered topics such as Electronic AGM System, voting barriers and the benefits of the coming system.

When:
Americas & Europe Thursday, 10 May 2012
Time:
14.00 (London, BST) / 09.00 (New York, EST)

Speakers:
Reto Faber, EMEA Head of Direct Custody && Clearing, GTS, Citi

Umit Yayla, Executive Vice President, Central Registry Agency

Gunsel Topbas, Head of Securities and Fund Services Citi Turkey

The Risks of Commodity-Related Letter of Credit Transactions

The global demand for commodities – oil, copper, wheat, corn, cotton, etc. – has never been stronger, driven by both developed countries and the emerging markets. The pricing of these commodities is influenced not only by demand but also by natural disasters, domestic and international politics, and various regulations. As the value of world trade in commodities reached historic levels, letters of credit remain an important method for buying and selling such goods.

Please join Citi’s Trade experts as they discuss The Risks of Commodity-Related Letter of Credit Transactions. During this session Citi’s specialists will cover:

  • The most common types of commodities purchased under letters of credit
  • The usage of both commercial and Standby L/Cs
  • Applicable regulations, compliance concerns and DocDex decisions
  • Sample transaction wording

This session should prove valuable to Trade Services professionals and to Risk and Relationship staff dealing with commodity transactions.

When:
Asia Session: Wednesday, February 22 at 1:00 p.m. HKT
EMEA/Americas Session: Wednesday, February 22 at 11:00 a.m. EST / 4:00 p.m. GMT

Dematerialization of Turkey's Government Debt instruments

Turkey will be implementing an important market change as of 30 June 2012 where government debt instruments will be dematerialized by the Central Registry Agency (CRA) and will begin to register investor holdings at segregated level. Currently, the Central Bank of Turkey holds government debt instruments at local banks level, without investor segregation.

Prior to this important market development, we are pleased to share with you a webinar session that Citi Turkey hosted in conjunction with the CRA.

When:
Americas & Europe: Thursday 19 January 2012 at 13.00 p.m. (GMT) / 08.00 a.m. (EST)

Speakers:
Asli Gunel, Executive Vice President, Central Registry Agency
Gunsel Topbas, Head of Securities and Fund Services, Citi Turkey

Changes to the Russian Securities Market Infrastructure

Following Russia's recent adoption of CSD Law, which once implemented will herald the creation of a new single Central Securities Depository (CSD), this webinar explores the implications of this widely anticipated legislation on market participants.

The session also focused on the amendments to the Law on Securities Market as well as exploring the implications of the forthcoming consolidation between the Depository Clearing Company (DCC) and National Settlement Depository (NSD).

When:
Americas & Europe: Monday 12 December 2011 at 13.00 p.m. (GMT) / 08.00 a.m. (EST)

Speakers:
Reto Faber, EMEA Head of Direct Custody & Clearing, GTS, Citi
Alexei Fedotov, Head of Securities and Fund Services for CIS, GTS, Citi
Larisa Gorbacheva, SCM, Head of Direct Custody and Clearing Head for Russia, GTS, Citi

Anti-Money Laundering Risk Management

AML Policies and Practices are ever-more complex and critical to the transaction banking industry. This one hour webinar session will focus on the three key pillars of Anti-Money Laundering – Know Your Customer, Sanctions Screening and Transaction Monitoring; and will review best practices for managing AML risk.

When:
Americas & Europe: Wednesday, November 16 at 10:00 A.M. EST or
Asia: Thursday, November 17 at 9:00 A.M. HKT

Speakers:
Kathleen Hagen, Director, AML Risk at Citi Citi Transaction Services

for an updated schedule or stay informed by
signing up for our Online Academy Newsletter.

Sign up

Market Guide for Investment Managers

Overview
Market Guide, Citi’s proprietary securities market intelligence web channel, has been expanded to include global funds industry and service related information. This webinar helps Citi clients to understand the market and service intelligence you can access through Citi’s Global Market Information Services team who directly touch Citi's 93 markets – includes a live demo of Market Guide’s key features and functionalities.

When:
6 March 2012

Speakers:
Rafal Kwsany, EMEA Transfer Agency and Distribution Support Product Manager, Citi Transaction Services, Citi

Nomayo Aruede, Market Guide Product Manager, Citi Transaction Services, Citi

Citi Webinar: The Route Back to China (China Market and RQFII Update)

Overview
As part of China’s efforts to further liberalize its capital markets, Chinese policymakers recently made a number of changes to reinvigorate the QFII scheme, aiming to raise its appeal to foreign investors. In this session, Citi experts provide a detailed update on macro-economic trends in China, the latest on the QFII scheme, the newly announced RQFII programme and Citi's perspective on the implications of the new announcements by the authorities and what to expect in 2012.

Speakers:
Dr. Minggao Shen - Head of China Research, Citigroup Global Markets Asia Limited

Kevin Wong - Country Head, China, Securities and Fund Services, Citi Transaction Services, Citi

Changes to the US Withholding Tax System

Overview:
On 18 March 2010 President Obama signed into law the Hiring Incentives to Restore Employment (“HIRE”) Act. Included in HIRE are provisions which were introduced in 2009 as the Foreign Accounts Tax Compliance Act (“FATCA”).

What are the implications of these provisions?
Introduce a new 30% withholding tax on certain US source payments, including gross proceeds from the sale of US securities, made to foreign financial institutions and non-financial foreign entities, unless certain disclosures respecting US owners are made or an exemption applies.

These will be applied independent of, and before, the existing provisions on US withholding on non-residents and backup withholding. (The new withholding and reporting rules go into effect on January 1, 2013.).

When
July 11-12, 2011

Speakers:
Nicole Tanguy, Director and Tax Counsel, Citi

Investment Innovations Research Webinar

Listen to our latest research webinar which shares the findings of the independent research study which considers how innovation is deemed to have produced mixed results over the last decade leading asset owners to retain an appetite for innovation, but only where specific principles are met. The study goes on to examine:

  • Which innovations have worked over the last decade and which have not?
  • What are the drivers redefining financial innovation?
  • What actions need to be taken to add value in innovation?
  • What are the key changes that have to be implemented to ensure success?

Study Overview
The study is the product of an extensive survey involving of 108 pension plans, 396 asset managers, and other service providers with a combined AuM of approximately $29 trillion. The respondents came from 30 countries, representing every significant fund jurisdiction around the world.

Presenters:
Amin Rajan - CEO, CREATE-Research
Jervis Smith - Managing Director, Global Head of Client Executive, Citi Transaction Services, Citi

Financial Regulatory Reform Bill and the Impact to the OTC Derivative Marketplace

The webinar included an overview of the regulatory changes pertinent to OTC derivatives, a perspective from legal on the new bill and insights from Citi on the clearing solution and our OTC service offerings. The speakers included Suni Harford - Citi Regional Head of Markets, Robert Klein - Citi Capital Markets, Legal, Chris Perkins - Citi Prime Finance, Head of OTC Client Clearing and Bikram Singh - Citi Global OTC Product Head.

  • An over view of the recently passed regulatory reform bill
  • A legal perspective of the bill
  • Citi’s clearing house solution
  • Citi’s OTC derivatives solution

Making Payments in Dynamic Markets: Risk Awareness and Mitigation

Citi's WorldLink® Payment Services is pleased to present an exclusive Citi Online Academy session, Making Payments in Dynamic Markets: Risk Awareness and Mitigation.

Please join Citi's cross-border payments experts as they discuss the ins and outs of making payments in difficult markets. This session will recap some of the major economic and political changes we have seen over the past few months and review the impact of the business risks associated with these events.

The session will provide clarification on a variety of risk categories including market risk, sovereign risk, and liquidity risk and discuss best practices in mitigating these types risks across the cross-border payments spectrum.

When:
Session 1: March 22, 2011
16:00 GMT
12:00 EST
09:00 PST

Session 2: March 22, 2011
08:00 HKT
11:00 EDT
13:00 NZDT

Speakers:
Michael Vallance
Global Product Head WorldLink

Michael Murtha
Global Head WorldLink – Foreign Exchange