Dear customer,

At Citibank, our constant endeavor is to maximize customer satisfaction by providing the highest quality of customer services.
We remain available to serve you through a variety of channels 24 hours a day, 365 days a year.

You may present your feedback or concerns in any of the following ways:

Call us:
You may submit your feedback / concerns at CitiPhone by calling 111-222-222 available 24/7.

Write to us:
You may write to our customer services department at the following address:
Manager, Inquiry Management & Problem Resolution Unit
2nd floor, Building C, B-53, Dewan Trade Centre, Estate Avenue, SITE, Karachi.

Fax us:
Written complaints can be conveniently faxed to our customer services department. Our fax number is (021) 3259-3604

Visit our website:
You may submit your feedback online at www.citibank.com.pk by following the simple instructions to lodge issues and concerns.
Our website has provision for both customers and non-customers to provide their feedback.

Branches:
Our representatives at the branches are available to provide services and prompt responses to your feedback during business hours. Business timings of our branches, mentioned overleaf, are:

Monday-Thursday 09:00 AM to 05:00 PM
Friday 09:00 AM to 12:30 PM
Saturday 09:00 AM to 01:30 PM

Drop boxes:
We have drop boxes available on a 24-hour basis throughout the year, at all our branches and other convenient locations
(details available at www.citibank.com.pk). All feedback and issues can be submitted at these drop boxes.

We will make our best effort to revert to your complaints/issues within 10 business days with the resolution.
However, in a situation where complaint requires further investigation the time period may exceed up to 45 days.

Thank you for choosing Citibank.

List of Branches and Locations

Click here to view the list of branches