| Customer Services |
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Customer Services Round The Clock
Dear customer,
At Citibank, our constant endeavor is to maximize customer satisfaction by providing the highest quality of customer services.
We remain available to serve you through a variety of channels 24 hours a day, 365 days a year.
You may present your feedback or concerns in any of the following ways:
Call us:
You may submit your feedback / concerns at CitiPhone by calling 111-222-222 available 24/7.
Write to us:
You may write to our customer services department at the following address:
Manager, Inquiry Management & Problem Resolution Unit
2nd floor, Building C, B-53, Dewan Trade Centre, Estate Avenue, SITE, Karachi.
Fax us:
Written complaints can be conveniently faxed to our customer services department. Our fax number is (021) 2593604
Visit our website:
You may submit your feedback online at www.citibank.com.pk by following the simple instructions to lodge issues and concerns.
Our website has provision for both customers and non-customers to provide their feedback.
Branches:
Our representatives at the branches are available to provide services and prompt responses to your feedback during business hours. Business timings of our branches, mentioned overleaf, are:
Monday-Thursday 09:00 AM to 05:00 PM
Friday 09:00 AM to 12:30 PM
Saturday 09:00 AM to 01:30 PM
Drop boxes:
We have drop boxes available on a 24-hour basis throughout the year, at all our branches and other convenient locations
(details available at www.citibank.com.pk). All feedback and issues can be submitted at these drop boxes.
We will make our best effort to revert to your complaints/issues within 10 business days with the resolution.
However,
in a situation where complaint requires further investigation the time period may exceed up to 45 days.
Thank you for choosing Citibank.
Sincerely,
Azim Alvi
Country Business Manager
List of Branches and Locations
| City |
Branch Locations |
| |
| Karachi |
State Life Building No-1 I.I Chundrigar Road
P.O.Box 4889
Tel : 021-2412641 / Fax : 021-2432605
|
World Trade Center Plot# FL-10
Khayban-e-Roomi Clifton
Tel : 021-5833001 / Fax : 021-5833002 |
| |
Park Avenue Building Shahrah-e-Faisal
P.O.Box 20014
Tel : 021-111-666-666 / Fax : 021-4549700
|
Hasan Center, Plot No F1-1/A4 Block 16
Gulshan-Iqbal 75300
Tel : 021-9244305 / Fax : 021-9244306 |
| |
Plot#18-C Shahbaz Lane II,
Khayaban-e-Shahbaz,DHA VI
Tel : 021-5345001 / Fax : 021-5345002
|
Hyder Point D-15 Block D North Nazimabad,
Tel : 021-6706302 / Fax : 021-6706316 |
| |
Shop No 1&2 Plot No 16/156,
Block 3
Bahduryarjung Co-operative Housing Society.
The Square, Main Shaheed-Millat Road.
Tel : 021-4140725 / Fax : 021-4140734
|
96 C 11th Commercial Street,
Phase II Extension. DHA
Tel : 021-5311981/ Fax : 021-5311988 |
| |
| Lahore |
Al-Falah Building Shahrah-e-Quaid Azam
P.O.Box 612
Tel : 111-444-444 / Fax : (042) 6366677
|
98-Commercial Area, Cavalry Ground,
Lahore Cannt,
Tel : 042-6603506 / Fax : 042-6602941 |
| |
Plot No 130-E-1 Gulberg
Tel : 042-5752009 / Fax : 042-5752139
|
19-A, Ali Block, New Garden Town
Tel : (042) 5887318 / Fax : (042) 5887317 |
| |
28 Block-Z Phase III, DHA
Tel : 042-5692856 / Fax : 042-5692860 |
Plot No 49 Block E Moulana
Shaukat Ali Road,
Johar Town
Tel : 042-5222600 / Fax : 042-5222610 |
| |
| Islamabad |
Plot No 14, Sector F-11 Markaz
Tel : 051-2228129 / Fax: 051-2228126 |
94 West Aamir Plaza, Jinnah Avenue,
Blue Area, P.O.Box 1815
Tel : 051-2820541 / Fax : 051-2821199 |
| |
| Rawalpindi |
168-D Adamjee Road, P.O.Box 821 Tel : 051-5564905 / Fax : 051-5585622 |
| |
| Faisalabad |
Ground Floor, Regency Arcade, The Mall Road, Tel : 041-111-444-444 / Fax: 041-2625366 |
| |
| Multan |
Block-A Gole Bagh Road, Main Gulghast Colony Tel : 061-6212767 / Fax : 061-6212769 |
| |
| Sialkot |
247,248 Aziz Shaheed Road, Sialkot Cantt Tel : 032-4296725 / Fax : 052-4296417 |
| |
| Hyderabad |
Plot No B2, Hyderabad Railway Employees Co-opeartive Society, Main Auto Bhan Road, Latifabad
Tel : 022-3820142 / Fax : 022-3820144 |
| |
| Jhelum |
Plot No 17/A Cantt Jhelum Tel : 0544-626229 / Fax : 0544-626382 |
| |
| Gujranwala |
Kent Shopping Mall, Main Quaid Azam Avenue, Gujarawala Cantt
Tel : 055-3865995 / Fax : 055-3865989 |
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