Customer Services

Customer Services Round The Clock

Dear customer,

At Citibank, our constant endeavor is to maximize customer satisfaction by providing the highest quality of customer services.
We remain available to serve you through a variety of channels 24 hours a day, 365 days a year.

You may present your feedback or concerns in any of the following ways:

Call us:
You may submit your feedback / concerns at CitiPhone by calling 111-222-222 available 24/7.

Write to us:
You may write to our customer services department at the following address:
Manager, Inquiry Management & Problem Resolution Unit
2nd floor, Building C, B-53, Dewan Trade Centre, Estate Avenue, SITE, Karachi.

Fax us:
Written complaints can be conveniently faxed to our customer services department. Our fax number is (021) 2593604

Visit our website:
You may submit your feedback online at www.citibank.com.pk by following the simple instructions to lodge issues and concerns.
Our website has provision for both customers and non-customers to provide their feedback.

Branches:
Our representatives at the branches are available to provide services and prompt responses to your feedback during business hours. Business timings of our branches are:

Monday through Thursday: 09:00 AM to 05:00 PM
Friday: 09:00 AM to 12:30 PM and 03:00 PM to 05:00 PM (for Utility Bills only)
Saturday: 09:00 AM to 01:30 PM

Drop boxes:
We have drop boxes available on a 24-hour basis throughout the year, at all our branches and other convenient locations. All feedback and issues can be submitted at these drop boxes

We will make our best effort to revert to your complaints/issues within 10 business days.
However, in a situation where complaint requires further investigation the time period may exceed up to 45 days.

Thank you for choosing Citibank.

Sincerely,

Aliuddin Ahmed
Consumer Business Manager