At Citi we aim to achieve the highest possible standards in the service we provide. We also know that things sometimes go wrong, so in this section you'll find out how to make a complaint.

1. Talk to us

If you would like to speak to a Citibank Representative, call us on 0 800 22 484. If you have a complaint, we'll try to put things right straight away. If this isn't possible, we'll ensure your complaint is dealt with by one of our senior management staff

2. Email us

Send us an email directly to

3. In person

If you prefer to put your complaint in writing, please visit our premises and put your complaint in the complaint box along with your contact details

4. Mail us

Or, Send us your complaint via mail on the following address
Attention: Compliance Department
Citibank, N.A. Jordan
Zaid Bin Shaker St.
Shmessani - Building Number 29
P.O.Box 5055
Amman 11183

What happens next?

When you contact us with a complaint, we'll do our very best to resolve the matter as quickly as possible. What's more, we'll keep you informed with regular progress updates. We'll write to you to confirm that we've received your comments.