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| With mobile banking, you can: |
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Account Summary |
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| View your updated account balances or transaction history for the past 90 days. |
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Payments and Transfers* |
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| Perform payment and fund transfer transactions easily. Transfer funds locally or pay bills Citibank Credit or Debit Card. |
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FX Rates |
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| Access real-time foreign exchange rates with ease. |
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Branch Locator |
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| Locate the nearest Citibank branch or ATM instantly. |
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| Citibank Egypt Debit or Credit Card customer with: Valid Citibank Online Username, Password and a valid One Time Password |
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| If you have not yet registered on Citibank Online, follow these steps: Go to Go to www.citibankegypt.com and click on “First time user? REGISTER“ to register. |
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| Banking on smartphone is available on a mobile-friendly website and also as a downloadable application which is
supported across a number of mobile platforms like Android, and BlackBerry®. |
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| For Blackberry® smartphone users: |
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| Step 1: Go to http://appworld.blackberry.com/webstore/ and search for "Citibank EG" |
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| Step 2: You will be prompted to download an application to your phone |
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| Step 3: Download the application to your phone and run it |
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| Step 4: Sign on using your Citibank Online Username, Password and enter your One Time Pin |
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| For iPhone® users: |
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| Step 1: Click on the App StoreSM icon on your phone and search for “Citibank EG“ |
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| Step 2: Download the application to your phone and run it |
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| Step 3: Sign on using your Citibank Online Username, Password and enter your One Time Pin |
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| For all Android® smartphones: |
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| Step 1: Go to https://play.google.com/store/apps and search for “Citibank EG“ |
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| Step 2: You will be prompted to download an application to your phone |
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| Step 3: Download the application to your phone and run it. |
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| Step 4: Sign on using your Citibank Online Username, Password and enter your One Time Pin |
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| For all other smartphones: |
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| Step 1: Open the web browser on your phone |
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| Step 2: Visit https://mobile.citibankegypt.com |
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| Step 3: Sign on using your Citibank Online Username, Password and enter your One Time Pin. No download or installation is required for this |
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| Citibank Egypt has made it simple for you. Now ! You can view and access Citibank Online through your smartphone using a mobile-friendly website on all smartphones and also as a downloadable application which is supported across a number of mobile platforms like Android, Apple and BlackBerry®. |
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Click on  to expand and on  to minimise the details. |
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| Can I access Citi Mobile on any mobile handset? |
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| To enjoy better user experience, this service will work best with handsets belonging to the latest certified handset model list. |
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| Citi Mobile is tailor-made for mobile handsets. The streamlined website design allows you to enjoy our banking services with ease via your mobile handset. |
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| List of handsets that are supported by Citi Mobile: |
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Blackberry ® smartphone |
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Apple® |
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Samsung |
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9700,9780,9630,9000,8900,9650 |
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iPhone 3GS |
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I750 |
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9550,9800,9520,9530,9550(Strom & Torch) |
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iPhone 4 |
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i900 |
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8100 pearl |
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8700,7290 (Trackwheel devices) |
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| Citibank Egypt has made it simple for you. Now ! You can view and access Citibank Online through your smartphone using a mobile-friendly website on all smartphones and also as a downloadable application which is supported across a number of mobile platforms like Android, Apple and BlackBerry®. |
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| Why is the connection to Citi Mobile sometimes very slow? |
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| The mobile internet connection speed of mobile handsets varies depending on different factors, such as location, network coverage, service provider, connection type and handset model. The streamlined design of Citi Mobile is tailor-made to help reduce the loading time |
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| Is Citi Mobile secure? |
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| To ensure the highest level of security, Citi Mobile utilizes two-factor authentication. In addition, no financial information is stored on the mobile phone. The security features of Citi Mobile make it as safe as the Citibank Online. |
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| The online session will be automatically terminated after idling for 5 minutes, which prevents unauthorized use of your session by anyone else. 2-factor authentication is necessary for all financial transactions. We also send a One Time Password via Flash SMS to provide you with superior usability. |
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| We have deployed various security measures to safeguard your information. It is just as safe as Citibank Online: |
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- The website is protected with strong encryption (128-bit Secure Sockets Layer) for access and transactions.
- Access is protected by personalized User Name, Password and a valid one time password.
- The mobile banking session will be automatically terminated after it has remained idle for 5 minutes, which prevents unauthorized use of your session by anyone else.
- Furthermore, Citi Mobile doesn't store any personal account information on your smart phone.
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| What else do I need to do to protect myself from fraud? |
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| Online banking is convenient and safe as long as you take a number of simple precautions. Here are some simple steps you can take to protect yourself: |
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- If you have any doubts about the authenticity of the website, never provide any information requested from you.
- Never respond to an email asking for your personal information. Remember, Citibank will never ask for your personal information (user ID and Password, PIN, account number, identification number, passport number) in an email.
- Make sure that the flag in your mobile device settings allowing to automatically fill out the User Name and Password fields is turned off.
- Clear the cache memory of your mobile phone or communicator after each Citi Mobile session.
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| What do I do if Citi Mobile pages are incorrectly displayed on my mobile phone? |
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| If Citi Mobile pages are incorrectly displayed on your mobile device, you need to report this to Citibank through Citibank Online or call our 24-hour CitiPhone Banking on 16644.. |
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| For a fast resolution, please describe the situation providing as many details as possible - the manufacturer and model of your phone, the name of your Internet browser, the date and time of error. If possible, please attach a photo of the incorrect Citi Mobile page. |
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| I forgot my User Name. What shall I do? |
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| You can request for a reminder of your User Name on Citibank Online, by clicking on the «User ID Reminder» link where you'll be asked to enter your Card Number, ATM PIN and One Time Password. |
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| I forgot my Password. What shall I do? |
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| You can reset your Password by clicking on the «Forgot your User Name» link on the initial "Sign On" screen of Citibank Online. You'll first be asked to validate yourself by entering your User ID, Card Number, ATM PIN and One Time Password. |
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