Tied Selling

How can you contact us?

Please let us know if you have any questions, complaints or concerns or about your dealings with Citibank®:

Country Compliance Director/Ombudsman

Citibank Canada
123 Front Street West, Suite 1700
Toronto, Ontario
M5J 2M3

Phone: 1-888-245-1112

Ombudsman for Banking Services and Investments (OBSI)

P.O. Box 896, STN Adelaide
Toronto, Ontario
M5C 2K3

Phone: 1-888-451-4519

Financial Consumer Agency of Canada (FCAC)

The FCAC is responsible for ensuring that all financial institutions comply with federal consumer legislation and will investigate any complaint that relates to a possible breach.

You may contact the FCAC in writing at 6th floor Enterprise Building, 427 Laurier Ave. W.,
Ottawa ON, K1R 1B9; by calling 1-866-461-3222 (English); 1-866-461-2232 (En Francais)
or through its website at www.fcac-acfc.gc.ca.