Not near a Citibank Canada Branch or your computer? Then call a CitiPhone Banking Representative to bank by phone.
What You Need
A Client Identification Number - also known as a CIN
A Telephone Access Code - also known as a TAC
What You Get Automated Telephone banking — a fast, easy way to:
Get account balances
Transfer funds between your Citibank Canada accounts

Staff assisted banking — available to assist you with:
Opening an account
Getting account information
Paying Bills
Transferring funds

And much, much more
How It Works Free unlimited transactions by calling the CitiPhone Banking Centre number on the back of your Citibank® Banking Card 1-800-387-9292 toll free across Canada and the US or at 416-947-4100 in Toronto.

Follow the prompts

Select Language
English or French

Select the type of transaction
Financial transactions, balance inquiry, or you can choose to speak with a CitiPhone Banking Representative.

Enter or provide your identification:
Before you will be able to complete a transaction the system will complete the customer verification by validating your Client Identification Number and Telephone Access Code known as your telephone banking electronic identification. If you choose to speak with a representative your identity will be verified using other verification information.
Related Products & Services
Client Identification Number

Citibank Canada Account Rates and Fees and Citibank Canada Banking Services Fees apply.


Frequently Asked Questions
Glossary of Terms
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